February 7, 2009, 11:44 pm
Oh Comcast...
See, everything went fine until Comcast's incompetent accountants got involved here in Washington.
I tweeted to the Comcast team that I was moving, and they got the move set up. With the exception of the need to drill a new hole in my wall, everything was great. The service worked, the tech was on time and professional, and everything was great.
I paid my Comcast bill today via credit card. And what do I get in my mail today? Another Comcast bill!
Huh?
I take a quick look and I'm not behind in my bills. Must be some mistake.
Nope.
I guess the people in the Comcast office figure that what people *really* want when they move is to pay TWO Comcast bills - one for their old place and one for their new place. And they really want a new account. Oh, and please bill them extra too. Really. Because we all have too much money.
It took me a couple minutes to figure out that they'd screwed up. My old account number was "09529 177521-02-1" and my new account number is "05929 177752-01-4" which made me wonder if it was a typo. Apparently it's not. Comcast expects me to pay for service from February 1st through February 28th - twice.
And this was going so well, too...
Update: ComcastBill from Twitter helped straighten this out early this week. The Comcast Twitter team is fantastic!
Updated at 2/11/2009 @ 10:09 am
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