Posts Under "Comcast":
February 7, 2009
See, everything went fine until Comcast's incompetent accountants got involved here in Washington.
I tweeted to the Comcast team that I was moving, and they got the move set up. With the exception of the need to drill a new hole in my wall, everything was great. The service worked, the tech was on time and professional, and everything was great.
I paid my Comcast bill today via credit card. And what do I get in my mail today? Another Comcast bill!
Huh?
I take a quick look and I'm not behind in my bills. Must be some mistake.
Nope.
I guess the people in the Comcast office figure that what people *really* want when they move is to pay TWO Comcast bills - one for their old place and one for their new place. And they really want a new account. Oh, and please bill them extra too. Really. Because we all have too much money.
It took me a couple minutes to figure out that they'd screwed up. My old account number was "09529 177521-02-1" and my new account number is "05929 177752-01-4" which made me wonder if it was a typo. Apparently it's not. Comcast expects me to pay for service from February 1st through February 28th - twice.
And this was going so well, too...
Update: ComcastBill from Twitter helped straighten this out early this week. The Comcast Twitter team is fantastic!
Updated at 2/11/2009 @ 10:09 am
11:44 pm | Comment (0) | Print | Categories: Comcast, Comcraptic
July 19, 2008
And you thought the Comcast saga was over.
Ha! Loser.
No, the saga returned in full force last night. It happened when someone sent me an e-mail containing a link that wouldn't open. Perhaps not unusual except I noticed that there was another URL I couldn't open. Coincidence?
So I fired up the VPN (Virtual Private Network for you non-technical types) and connected to the office. My curiosity confirmed what I suspected: for some reason, I couldn't access the sites, but only on Comcast.
I gave Comcast a quick call, only to be rebuffed on a "unfortunately we don't support Macs" note (I'll keep that in mind for the 25% of college students who won't be choosing you then). I tweeted to Frank. He put me in touch with business services, who didn't solve the problem and accidentially hung up on me (I swear they should disable those buttons for the staff). At about 11:30, Frank called and put me together with an upper-level technician named Michael.
At this point I have to give Frank kudos. First, this is a Friday night. Next, I had connectivity to 90% of the internet. Third, this is a guy who called me from home. Frank deserves some kudos at this point.
Duly noted.
Michael poked around, and after a while he returns and says "I have good news...you have a new block of IP addresses and all you have to do is contact the owners of the website so they can put your address in their configuration."
I almost wish I had been in Pennsylvania with Frank to see his face. Upset is not probably an appropriate word. Incensed might be better. He was mad. He tweeted that he couldn't believe what he had just heard - one of the directors of customer service couldn't believe what one of his employees had just said. He said it was completely unacceptable - and he was right.
On Monday he's going to have one of his team members work with me to hopefully resolve the issue. Meanwhile I have to say that I appreciate the great service Frank has shown me. I only wish that his associates at Comcast were the same. I know that corporate culture is hard to change and I laud his efforts.
I'll keep everyone updated on how it goes.
4:12 pm | Comment (0) | Print | Categories: Comcast