See, everything went fine until Comcast's incompetent accountants got involved here in Washington.

I tweeted to the Comcast team that I was moving, and they got the move set up. With the exception of the need to drill a new hole in my wall, everything was great. The service worked, the tech was on time and professional, and everything was great.

I paid my Comcast bill today via credit card. And what do I get in my mail today? Another Comcast bill!

Huh?

I take a quick look and I'm not behind in my bills. Must be some mistake.

Nope.

I guess the people in the Comcast office figure that what people *really* want when they move is to pay TWO Comcast bills - one for their old place and one for their new place. And they really want a new account. Oh, and please bill them extra too. Really. Because we all have too much money.

It took me a couple minutes to figure out that they'd screwed up. My old account number was "09529 177521-02-1" and my new account number is "05929 177752-01-4" which made me wonder if it was a typo. Apparently it's not. Comcast expects me to pay for service from February 1st through February 28th - twice.

And this was going so well, too...

Update: ComcastBill from Twitter helped straighten this out early this week. The Comcast Twitter team is fantastic!

Updated at 2/11/2009 @ 10:09 am

11:44 pm | Comment (0) | Print | Categories: Comcast, Comcraptic

According to Comcast, the entire internet must not work.

That's because they seem to think that no internet service provider offers something called a static IP address.

A static IP address is an IP address (e.g. 67.207.143.31) that doesn't ever change. In order to run a web server or have permanent connectivity to a system without having to guess at its IP address, it has to have a static IP address.

But Comcast tech support doesn't think that static IP addresses exist. And they told me as much on the phone.

Oh Comcast. It's Comcraptic!

Updated at 7/5/2008 @ 4:09 pm Frank (@comcastcares on Twitter) at Comcast put me in touch with Business Services. I'm supposed to call them Monday.

Updated at 7/7/2008 @ 8:46 am Comcast Business Services require a minimum 1-year commitment and a $99 installation (which is some guy coming over to install a modem). What a joke.

11:37 am | Comment (0) | Print | Categories: Comcraptic